Afri Tours & Travel Ltd. - General bookind & Terms and Conditions
RESERVATIONS AND PAYMENT: When booking your holiday direct with Afri Tours and Travel Limited "AT&T" please quote the tour number or your own specialised itinerary, intended date for arrival and departure, number of people travelling and sleeping arrangements. Please also specify food issues i.e., lactose intolerant, Vegetarian, other food allergies, etc. This will ensure that our arrangements are to your satisfaction. Gorilla trekking requires a minimum of 12 weeks advance booking. Children under 12 are not allowed to track chimpanzee and children under 15 are not allowed to trek the gorillas.
A 50% deposit is required 10 weeks before intended departure with the balance to be settled 30 days prior to commencement of the tour. ATT will receipt your money, thereby confirming your safari. If a reservation is made within 30 days of departure, the entire amount must be made at the time of confirmation.
CANCELLATIONS: Full refund will be provided if cancellation occurs in writing 60 days prior to commencement of a safari. Refund on all pre-paid money will be based on cancellation fees levied by hotels and lodges. Generally there is a 50% charge on cancellation within 14-35days, 75% charge within 2 - 14 days, and 100% charge within 48 hours. We reserve the right to deduct all expenses incurred from money paid. Gorilla permits are non-refundable unless accepted by the issuing authority and under their terms and conditions.
ALTERATION OF TOUR: The right is reserved to alter any route or arrangement, to cancel the operation of any scheduled tour should the conditions necessitate. The right is also reserved to decline, accept or retain any member of a tour at any time. Should you fail to join a tour, join it after departure or leave prior to completion, no tour fare refund can be made.
TRANSFER OF BOOKING: In the event you are unable to come due to extraordinary circumstances, we may transfer your booking to another party provided the arrangements remain the same and if suppliers (airlines, hotels, etc.) are all ready to accept the transfer. Gorilla permits are not transferable.
MODE OF PAYMENT: All prices are quoted in US Dollars. We only accept VISA credit cards. We do not accept travelers’ checks because the clearance to our bank takes as long as 60 days and over. However, clients can travel with TCs (since traveling with large amounts of money is not advisable) and go to a local bank to exchange them for cash. Please be aware that a commission will be charged. The preferred mode of payment to confirm a safari is through a Telegraphic Transfer (to the Afri Tours & Travel Ltd. bank account) which are subject to bank charges at the prevailing rate. In the case of walk in clients, local currency will be accepted at the current dollar-buying rate.
TRANSPORT: Mode for transport utilised will be dependent on the number of clients and the route taken based on the specifications of the chosen itinerary. Fully trained and experienced English speaking driver/guides are provided.
ACCOMMODATION: Based on twin/double bedded rooms, cottages or tents with private bathrooms where possible. Single rooms may be available with the payment of a supplement fee.
TOUR PRICE: The prices quoted are inclusive of all transportation as per the itinerary, park entrance fees, permits where applicable, driver's allowances and third party insurance. The rates are not inclusive of accommodation and meals while in Kampala, traveller's insurance, flights, local departure taxes, visa fees, gratuities, sodas and alcoholic beverages, telephone calls, laundry and other personal expenses. Or as stated when quoted.
TRAVELLER'S INSURANCE: You are advised to buy travel insurance through your agent before coming to Uganda, but local evacuation coverage is available in the unlikely event of a medical emergency while out in the bush. Refer to AAR Health Services at www.aar.co.ug
LIABILITY: All bookings are accepted on the specific condition that ATT and its agent act only as agents of the passengers in all matters relating to hotel/lodge accommodations, tours transport, etc. and shall not be liable for injury, delay, loss or damage in any manner whatsoever. ATT reserves the right to employ subcontractors to carry out all or part of the services agreed to be supplied. The respective laws of the country govern ATT’s liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the cause of action arises. Finally, whilst every care is taken, ATT can not be held responsible for loss or damage to baggage.
VIEWING ANIMALS: When it comes to game viewing, please be advised there are no guarantees, after all it is WILDLIFE. It is a privilege to see animals in their natural habitats. Take only a photograph; leave only a footprint. A gorilla permit guarantees you will trek gorillas to their location but does not guarantee that the gorilla be in plain sight.